Welcome to Flowers New Barnet. These Terms & Conditions (the “Terms”) govern your access to, and purchases through, our online flower delivery service, accessible to customers in New Barnet and the surrounding areas. Please read these Terms carefully before placing your order. By accessing or using our e-commerce platform and by making any purchase, you agree to be bound by these Terms. If you do not accept any aspect of these Terms, you should not use our services or proceed with your order.
These Terms apply to all customers located in New Barnet and its surrounding areas who place orders for online flower delivery. They constitute a legally binding agreement between you (the customer) and Flowers New Barnet (the service provider). We reserve the right to update or amend these Terms at any time without prior notice. The current version of the Terms will be available on our website, and your continued use of our services constitutes your acceptance of any updates.
2.1 Placing an Order
To place an order for flowers online, you must select your desired products, add them to your basket, and proceed to checkout. As part of the checkout process, you must provide accurate and complete details, including the recipient’s name, delivery address in New Barnet or surrounding areas, and your contact information. Once you have reviewed your order and agree to the details provided, you may submit the order for processing.
2.2 Acknowledgement and Acceptance of Orders
After placing your order, you will receive an on-screen and/or electronic confirmation summarising the order details. This confirmation does not signify acceptance of your order by Flowers New Barnet. Order acceptance and the formation of a contract will occur only when we confirm dispatch of the ordered flowers. We reserve the right to refuse, limit, or cancel any orders at our sole discretion, including in cases of suspected fraud, product unavailability, or delivery locations outside our service area.
2.3 Availability and Substitution
All flowers, bouquets, and arrangements are subject to availability. From time to time, certain flowers may be unavailable due to seasonal changes, supplier issues, or demand. In such cases, Flowers New Barnet reserves the right to substitute with flowers of equal or greater value, whilst maintaining the overall style and theme of your selected arrangement. We will make reasonable efforts to contact you if substitutions are significant; otherwise, substitutions will be made automatically to avoid delay in your flower delivery in New Barnet.
3.1 Payment Methods
Flowers New Barnet accepts various payment methods on our website, including major credit cards, debit cards, and selected digital payment options. All prices listed on our website are in GBP (£) and include applicable VAT unless otherwise stated.
3.2 Payment Security
We are committed to protecting your personal and payment information. All transactions are processed through secure payment gateways, and we do not store full payment card details after the transaction is complete. By submitting your payment information, you represent and warrant that you are authorised to use the selected payment method and that the information provided is accurate.
3.3 Pricing and Errors
We strive to ensure all pricing and product information is accurate. In the event of a pricing error or an incorrectly described product, we reserve the right to cancel or refuse orders, even after payment has been received. If this occurs, a full refund will be issued promptly using the original payment method.
4.1 Delivery Areas
Flowers New Barnet delivers to addresses within New Barnet and designated surrounding areas. Orders requiring significant travel outside our standard delivery zones may not be accepted or may incur additional charges. Please ensure that you specify a delivery address within our serviceable area at checkout.
4.2 Delivery Times and Dates
We offer scheduled delivery services, subject to availability. While we make every effort to deliver your flowers on your preferred date, specific delivery times cannot always be guaranteed, especially during peak periods or due to adverse weather conditions. Next-day and same-day delivery options may be available for orders received before specified cut-off times.
4.3 Delivery to Hospitals, Businesses, and Institutions
For deliveries to hospitals, offices, and other businesses in New Barnet, you must ensure that the recipient is available to accept the delivery and that local policies permit flower deliveries. We cannot accept liability for refused deliveries or if the recipient is no longer at the delivery location.
4.4 Failed or Delayed Deliveries
If we are unable to complete a delivery due to inaccurate address details, recipient unavailability, or other circumstances beyond our control, we will attempt to contact you for instructions. Additional delivery charges may apply for redelivery attempts. Flowers New Barnet is not responsible for delays resulting from events outside our reasonable control.
5.1 Cancelling an Order
If you wish to cancel your order, you must notify us as soon as possible. Cancellations must be requested prior to the preparation or dispatch of the order. Due to the perishable nature of flowers, cancellations may not be possible once the creation or delivery process has started. When eligible, refunds will be processed to your original payment method and may take several business days to appear on your statement.
5.2 Amendments
For changes to order details (such as recipient information or delivery address), please contact our team promptly. Amendments can only be accommodated prior to the start of preparation or dispatch. We regret that we may be unable to process changes requested after this stage or on the day of delivery.
6.1 Returns Policy
Due to the bespoke and perishable nature of flowers, we are unable to accept returns on delivered products except in rare cases of proven quality dissatisfaction at the point of delivery. If you are unsatisfied with your order, please notify us within 24 hours of delivery, providing photos and a description of the issue so we can investigate and, if appropriate, arrange for a replacement or refund.
6.2 Complaints Procedure
Customer satisfaction is a priority for Flowers New Barnet. If you have any concerns with your flower delivery in New Barnet or with our service, please contact us as soon as possible with your order details and the reason for your complaint. We aim to resolve all complaints in a timely and fair manner and will keep you informed throughout the process.
All products and descriptions provided on our website are intended to be as accurate as possible. However, natural products such as flowers may vary in colour, size, and appearance. Images are for illustrative purposes only and may show optional extras not included in the base price. We reserve the right to make changes or substitutions as required by stock availability or seasonal variations.
By placing an order, you confirm that you are at least 18 years old and have the capacity to enter into a legally binding contract. You agree to provide accurate, current, and complete information throughout the order process. Flowers New Barnet is not liable for delivery failures arising from incorrect details provided by you.
9.1 Limitation of Liability
To the fullest extent permitted by law, Flowers New Barnet shall not be liable for any direct, indirect, incidental, or consequential losses arising from your use of our online flower delivery service, including but not limited to delivery delays, product availability, or quality variations, except where such loss results from our proven negligence or wilful misconduct.
9.2 Exclusions
Nothing in these Terms shall limit or exclude our liability for personal injury or death resulting from our negligence, fraud, or any other liability that cannot legally be limited or excluded. All exclusions and limitations are intended to comply with prevailing UK consumer protection laws.
Your personal information is collected, processed, and stored in accordance with our Privacy Policy, which explains how we handle your data. By placing an order, you consent to the processing of your information for the fulfilment of your flower delivery in New Barnet and for any communication necessary to complete your order.
All content on the Flowers New Barnet website—including text, images, logos, designs, and software—is the exclusive property of Flowers New Barnet or its licensors. You may not reproduce, copy, or use any material for commercial purposes without our express written permission.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. This applies irrespective of your location within New Barnet or in any of the surrounding areas to which we offer our flower delivery services.
13.1 Severability
If any part of these Terms is found to be invalid or unenforceable by a competent authority, the remaining provisions will remain in full force and effect.
13.2 Waiver
Any failure by Flowers New Barnet to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
13.3 Entire Agreement
Unless otherwise agreed in writing, these Terms represent the entire agreement between you and Flowers New Barnet regarding the subject matter herein and supersede any previous agreements or understandings, whether written or oral.
If you have any questions or concerns about these Terms & Conditions, or about your order or flower delivery in New Barnet or the surrounding areas, please reach out to our customer service team using the contact form provided on our website. Our team is available to assist you during business hours.
These Terms & Conditions are effective as of June 2024 and apply to all online and telephone orders placed for delivery in New Barnet and surrounding areas until further notice.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in New Barnet , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near New Barnet .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
