At Flowers New Barnet, we are committed to ensuring that every arrangement delivered to our customers in New Barnet and the surrounding areas meets our trademark standards of quality and freshness. As a trusted local florist, our fresh flowers guarantee is at the heart of everything we do for households and businesses in our community.
We take exceptional care in preparing, packaging, and delivering your flowers. However, should your order arrive visibly damaged or not in the expected condition, please notify us as soon as possible—ideally within 24 hours of receipt. We kindly request that you provide us with a photograph of the damaged arrangement, so we can swiftly address the issue. Your satisfaction is our priority, and we will work quickly to arrange a suitable solution.
Your flowers are always hand-selected and professionally arranged to ensure they arrive at their freshest. Our bouquets and floral gifts are covered by a freshness window of at least five days from the time of delivery, when cared for according to our recommendations. If your flowers do not stay fresh during this period, please contact us straight away so we can remedy the situation. The Flowers New Barnet team is passionate about ensuring every order brings lasting beauty and joy.
Your peace of mind is important to us. Should you experience any concern with your flowers—such as damaged-on-arrival blooms or not meeting our freshness guarantee—we offer the following resolutions:
You may be asked to return the original flowers or provide further details to help us improve our service. Each claim is handled with care, and solutions are tailored to your needs, in line with our fresh flowers guarantee.
We value your feedback as it helps us continually improve our quality of service for customers across New Barnet. If you wish to raise a complaint about your experience, or if our flowers or service did not meet your expectations, please reach out to our team promptly. We recommend providing your order details, a clear description of the issue, and supporting photographs where relevant. Every complaint received is investigated thoroughly and responded to within a reasonable timeframe.
Our goal is always to resolve complaints with transparency and fairness, ensuring you feel heard and satisfied with the outcome.
Flowers New Barnet is proud to be the florist of choice for families, businesses, and individuals throughout New Barnet and nearby areas. We take great pride in our reputation for reliability, professionalism, and genuine care for every customer. We thank you for trusting us with your special moments and look forward to serving you with the highest standard of fresh flower arrangements and customer care.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
